We strive to provide you with high-quality products and excellent customer service. Please read our refund policy carefully, as it outlines the terms and conditions regarding refunds for our digital services.
1. Digital Services Overview
Our digital services include, but are not limited to, software downloads, online courses, digital consultations, and other virtual products. Due to the nature of these services, all sales are considered final upon purchase.
2. Refund Eligibility
While we do not offer refunds for digital services, we understand that circumstances may arise. Refunds may be considered under the following conditions:
- Technical Issues: If you encounter significant technical problems that prevent you from using the service, please contact our support team within 14 days of purchase.
- Service Not Delivered: If the digital service you purchased was not delivered as promised, you may request a refund within 14 days of the purchase date.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out to our customer support team at [support@awsquares.com] within 14 days of your purchase. Please include your order number and a detailed description of the issue.
- Provide Evidence: If applicable, provide screenshots or other evidence of the issue you are experiencing.
- Wait for Response: Our team will review your request and respond within 5 business days.
4. Refund Processing
If your refund request is approved, the refund will be processed back to the original payment method within 5-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
5. No Refunds for Change of Mind
We do not offer refunds for change of mind or dissatisfaction after you have accessed the digital service. We encourage you to review the product description and any available samples before making a purchase.
6. Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [support email] or visit our FAQ page.
Thank you for your understanding and for choosing us!